Ax 12 Privacy Policy — Your Data Is Safe With Us
The ax 12 platform places the highest priority on protecting the personal data of users in Bangladesh. This Privacy Policy clearly outlines what information we collect, how it is used, and the steps we take to keep your data secure.
Table of Contents
Last Updated: January 2026 | This policy is governed by the applicable laws of Bangladesh.
What Data Do We Collect?
Account & Identity Information
When you register with ax 12, we collect your name, mobile number, email address, and date of birth. This information is essential for creating and managing your account. During the identity verification (KYC) process, details from your National ID or passport may also be collected. This data is used solely to meet legal obligations and to ensure the security of your account. It is never sold or misused by third parties.
If you update your profile information after registering, only the most recent version will be stored in our system. Previous data is securely deleted or archived. It is your responsibility to keep your information accurate and up to date.
Device & Browser Information
When you use the ax 12 platform, certain technical information is collected automatically. This includes your device type, operating system, browser name and version, and IP address. This information is used to maintain platform security and resolve technical issues. If you access the platform from a mobile device, your device ID and network information may also be recorded. This data is not used alone to identify you personally.
Since most users in Bangladesh access ax 12 from mobile devices, we analyse this data to improve the mobile experience. No personal profiling or individual tracking is carried out.
Payment & Financial Information (BDT)
Transaction data for BDT deposits and withdrawals on the ax 12 platform is collected, including your mobile banking number (bKash, Nagad, Rocket), transaction amount, and timestamp. Full bank account numbers or card numbers are never stored on our servers — only transaction reference numbers are retained. All financial data is protected using the highest available encryption standards. We are legally required to report large transactions to the relevant regulatory authorities in order to comply with anti-money laundering laws.
If a payment issue or unusual activity is detected, we reserve the right to temporarily suspend the relevant account for verification purposes. This is done solely for your own protection.
What Do We Actually Do with Your Data?
Service Delivery & Improvement
Ax 12 uses the data we collect to create accounts, verify logins, process transactions, and provide customer support. We analyse usage patterns to improve the platform experience and introduce new features. This analysis plays an important role in understanding the needs of the Bangladesh market. Data is also used to quickly identify and resolve any technical issues. Your preferences and usage history are taken into account to personalise your experience.
Security & Fraud Prevention
Login activity and device information are monitored to protect your account from unauthorised access. If unusual transactions or suspicious activity are detected, automated alerts will be sent. Usage data is analysed to prevent fraudulent activity and promote responsible gaming, and also helps us comply with applicable laws and regulations in Bangladesh. Your security is our top priority.
Communication & Notification
Important account notifications are sent to your registered mobile number or email address. Your contact details are used to send transaction confirmations, password change alerts, and security-related messages. You may opt out of promotional messages at any time, but transaction and security notifications will continue as they are essential for your protection. ax 12 will never call or email you to ask for your personal information — any such message should be treated as fraudulent.
Your data will not be used for any purpose beyond what is stated in this policy. We will notify you before using your data for any new purpose.
Cookies & Tracking — What You Should Know
What Are Cookies and Why Are They Used
Cookies are small text files stored in your browser that help improve platform functionality. ax 12 uses three types of cookies: essential cookies (required for the platform to function), functional cookies (to remember your preferences), and analytics cookies (to improve platform quality). Essential cookies cannot be disabled, but other cookies can be managed through your browser settings. Cookies cannot read any personal files or data from your device.
When accessing the platform via the mobile app, device storage and app state are used in place of cookies, and are secured to the same standard.
Tracking & Analytics
Ax 12 uses internal analytics tools to analyse overall user behaviour on the platform — such as which pages are visited most, where users encounter friction, and which features are most popular. This information helps us improve the platform. All analysis is fully aggregated and anonymised — no individual user is identified. ax 12 does not use third-party advertising trackers or cross-site tracking cookies. We do not collect data about your browsing habits or activity on other websites.
To learn more about cookies or to update your preferences, please contact our support team.
How Long Is Your Data Retained and How Secure Is It?
Retention Period
All data is stored securely for as long as your account remains active. Once we receive a request to close or delete your account, your personal data will be removed within 30 days, unless we have a legal obligation to retain it. Financial transaction records may need to be kept for up to 5 years under Bangladesh's financial regulations. Anonymised data collected for analytical purposes may be retained long-term, but cannot be used to identify you. You may request deletion of your data at any time — see the User Rights section below for details.
Security Measures
All data stored on the ax 12 platform is protected by industry-standard SSL/TLS encryption. Firewalls, intrusion detection systems, and regular security audits are in place to prevent unauthorised access to our servers. Passwords are never stored in plain text — strong hashing algorithms are used at all times. In the event of a security breach, we will notify affected users as promptly as possible and advise them on the steps they should take to protect themselves. Our technology team monitors platform security around the clock.
That said, no online service can guarantee 100% security. We strongly encourage users to keep their passwords strong and avoid logging in from unfamiliar devices.
Third Parties — When and How Much Data Is Shared?
When Data Is Shared
Ax 12 does not sell or rent users' personal data to third parties. However, limited data may be shared in certain specific circumstances. First, transaction data is shared with licensed mobile banking providers in Bangladesh for payment processing purposes. Second, we are legally required to provide information in response to a court order or a lawful request from a law enforcement authority. Third, relevant data may be shared with the appropriate authorities in connection with fraud or cybercrime investigations. Any such sharing is always limited to the minimum data necessary.
Our technology service partners operate under strict confidentiality agreements and may only use your data for the specific purposes for which it was shared.
External Links & Services
The ax 12 platform may occasionally reference third-party services. Those third parties operate under their own separate privacy policies, and ax 12 is not responsible for their practices. We recommend reading their privacy policies before using any third-party site or service. Where data is transferred to servers outside Bangladesh, we ensure that appropriate safeguards are in place. User protection always takes precedence over business interests.
Your Rights — Know Them, Use Them
Data Access
You may request a copy of the data we hold about you at any time. We will provide it within 14 business days of receiving your request. This is your fundamental right, and ax 12 will always honour it.
Data Correction
If any of your information is inaccurate or incomplete, you may request a correction. Many details can be updated directly from your account settings. For more complex corrections, please contact our support team.
Data Deletion
Upon receiving an account closure request, your personal data will be deleted unless we are required by law to retain it. Financial records must be kept for a specified period in accordance with applicable regulations. Processing your request may take up to 30 days.
How You Will Be Notified of Policy Changes
Ax 12 reserves the right to update this Privacy Policy as needed. If any significant changes are made, users will be notified via their registered mobile number or email, and the changes will be clearly announced on the platform. We aim to give users at least 7 days' notice before changes take effect, so you have time to make an informed decision. Continued use of the platform after an updated policy is published will be considered acceptance of the new policy. Previous versions are available upon request.
The date of the most recent update will be clearly displayed at the top of this page. We recommend reviewing this policy periodically.
Support & Contact
If you have any questions about this Privacy Policy or need to make a request regarding your data, please reach out to our support team. We're ready to assist users in Bangladesh. Contact email: support@ax12.biz — we aim to respond within 3 business days of receiving your request. For general questions, visit our FAQ page. ax 12 is always here to protect your privacy.
Start Today with Confidence
Your data is safe at ax 12, and your privacy is protected. Enjoy Bangladesh's best online gaming experience with complete peace of mind.